These terms apply to the use of the website and to orders of flowers, arrangements, gifts and other products shown in the catalog.
1. General information
The website missflowers.md is operated under the name MissFlowers.
Contact: 45 Mircea cel Bătrân Blvd., Chișinău, Republic of Moldova; +373 67 269 512; contact@missflowers.md.
2. Products and site information
The photos and descriptions are for information purposes. Flowers are natural products, and their shade, size and shape may vary. Some flowers, wrapping or decorative elements may be substituted depending on season and availability, keeping as far as possible the style, palette and value of the arrangement.
If a significant change is needed, MissFlowers will try to contact the customer before preparing the order. Mandatory preferences must be clearly communicated by the customer before confirmation.
3. Placing and confirming the order
The customer selects the products, fills in their own and the recipient's details, the address, the delivery time, the message and the payment method.
Submitting the order form confirms receipt of the request, but the order becomes final after availability is checked and MissFlowers confirms it. We may ask for clarifications or reasonably refuse an order that cannot be fulfilled, is fraudulent or contrary to law.
The customer must provide correct and complete details. Costs or delays caused by a wrong address, phone number or other information may be borne by the customer.
4. Prices and payment
Prices are displayed in Moldovan lei (MDL). The total cost, including delivery and any additional services, is shown before the final confirmation of the order.
Payment can be made online by bank card, in cash at pickup, or by the other active methods shown at checkout. The methods displayed on the delivery page are kept up to date and removed if they are no longer available.
Full card details are processed by the bank or payment processor, not by MissFlowers. A payment is considered made after the processor confirms it.
5. Delivery and pickup
Delivery is available in Chișinău and, if confirmed, in localities outside the city. The cost is calculated according to the option and distance and is shown before the order is completed.
The displayed timeframes are estimates and depend on flower availability, traffic, weather, busy periods and the accuracy of the data provided. For delivery at an exact time, MissFlowers makes reasonable efforts without guaranteeing the minute of arrival unless it has expressly confirmed this.
Personal pickup is made from the address indicated on the site, within the confirmed interval.
6. Recipient unavailable
If the recipient does not answer, refuses the order or cannot be found at the indicated address, the courier may contact the customer and agree on a new attempt, handover to an authorised person, or pickup of the order. A new delivery may involve an additional cost communicated to the customer.
Perishable products that cannot be handed over for reasons not attributable to MissFlowers cannot be kept indefinitely.
7. Anonymous delivery and messages
The customer may request that their identity not be disclosed to the recipient. This option does not prevent MissFlowers from keeping the data needed to process the order and comply with the law.
MissFlowers may refuse messages that are illegal, threatening, discriminatory, abusive or that infringe the rights of others.
8. Order cancellation
The customer must request cancellation as soon as possible. If preparation has not started and the order has not been dispatched, cancellation and refund can be made in full, except for non-recoverable costs communicated transparently.
If the personalised bouquet has already been prepared or the courier has picked up the order, MissFlowers may retain the costs actually incurred, given the perishable and personalised nature of the products. The specific conditions are communicated to the customer before settlement.
9. Complaints, non-conformities and refunds
The customer or recipient must check the order on receipt and report as soon as possible any wrong, damaged or non-conforming product, preferably with relevant photos.
Reasonable variations of natural flowers compared to the photo do not by themselves constitute a non-conformity. If the problem is confirmed, MissFlowers may propose, as appropriate, replacing the product, completing the order, reducing the price or issuing a corresponding refund.
An approved refund is generally made by the same method used for payment, within the technical timeframe of the bank or processor. This section does not limit the consumer's mandatory rights.
10. Contact form and communications
Sending a message through the form allows MissFlowers to respond to the request. This does not constitute consent to newsletters or advertising unrelated to the request.
11. Intellectual property
The texts, photos, graphic elements, trademark and other materials belong to MissFlowers or to the owners who allowed their use. Copying, modifying or commercial use without consent is prohibited, except where permitted by law.
12. Liability
MissFlowers makes reasonable efforts to display correct information and keep the site working. We are not liable for temporary interruptions, the actions of external services, or delays caused by circumstances beyond our control, to the extent permitted by law.
No provision excludes rights or liabilities that cannot be limited by law.
13. Personal data and cookies
Data processing is described in the Privacy Policy. The use of cookies is described in the Cookie Policy.
14. Applicable law and dispute resolution
These terms are governed by the legislation of the Republic of Moldova. The parties will first try to settle amicably. If this is not possible, the dispute will be examined by the competent authority or court.
15. Contact
For questions, cancellations or complaints: phone — +373 67 269 512; email — contact@missflowers.md; address — 45 Mircea cel Bătrân Blvd., Chișinău.
